At Itali Signature, every piece is carefully designed and manufactured to meet the specific requirements of each project. Because many of our products are custom-made, made-to-order, or manufactured according to specific dimensions, materials, colors, and finishes, our return and exchange policy differs from standard retail furniture.

1. Custom-Made & Made-to-Order Furniture

Custom-made and made-to-order products cannot be returned or exchanged once production has started, except in cases where the product is delivered with a manufacturing defect or does not match the approved specifications.

Before production begins, we confirm the final design, dimensions, materials, colors, finishes, and other specifications with the client.

2. Manufacturing Defects

If a product has a confirmed manufacturing defect, Itali Signature will inspect the item and, where applicable, repair, replace, or remake the affected part at no additional cost to the client.

Any defect must be reported within 48 hours of delivery or installation, accompanied by clear photos or videos where applicable.

Normal characteristics of natural wood, veneer, stone, fabric, or other natural materials—such as variations in grain, texture, or color—are not considered manufacturing defects.

3. Incorrect Specifications

If the delivered product differs materially from the specifications approved by the client, Itali Signature will review the issue and take the appropriate corrective action.

Approved specifications include, where applicable:

• Dimensions and measurements
• Design and configuration
• Materials
• Colors
• Finishes
• Fabrics
• Hardware and accessories

4. Changes or Cancellation Before Production

Any requested changes or cancellation must be submitted before production begins.

Once manufacturing has started, changes or cancellation may not be possible because materials may have already been purchased and production processes initiated.

Any applicable refund or cancellation amount will be determined based on the stage of production and costs already incurred.

5. Delivery & Installation

Clients are requested to inspect the furniture upon delivery and installation.

Any visible damage caused during transportation or installation should be reported to the Itali Signature team immediately so that it can be documented and addressed appropriately.

6. Non-Returnable Items

The following are generally not eligible for return or exchange:

• Custom-made furniture
• Made-to-order products
• Products manufactured according to approved measurements
• Products with customized colors, materials, fabrics, or finishes
• Products modified or altered at the client’s request

7. Warranty

Our return and exchange policy does not affect any applicable warranty provided by Itali Signature.

Warranty coverage applies according to the specific warranty terms provided with the project or product.

8. How to Request a Return, Exchange, or Service

To report a problem or request assistance, please contact our team with:

• Order or project reference
• Client name and contact number
• Description of the issue
• Photos or videos of the product, where applicable

Our team will review the request and contact you with the appropriate solution.

Our Commitment

At Itali Signature, our goal is to deliver furniture that meets the design, quality, and specifications agreed upon with every client.

Every project is reviewed carefully throughout the design, manufacturing, finishing, delivery, and installation stages to ensure the final result reflects the Itali Signature standard.